Table of Contents
Questioning the Quality of Internet Information
A definition of quality
Why is quality a particular issue on the Internet?
Content
Form
Process
Quality criteria
It pays to think like a detective
Validity
Accuracy
Authority and reputation of the source
Uniqueness
Substantiveness
Completeness
Coverage
Examples of content issues
Form criteria
Navigation features
User support
Appropriate technologies
Examples of form issues
Process criteria
Processing the Information
Processing the Site
Processing the system
Examples of Process criteria
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